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At ESD we are more than just a
software provider. We offer a complete solution that
includes way more than software. Our complete solution includes
software designed to meet the unique processes and regulatory needs
of your district, as well as extensive support services that ensure
you and all your district’s users can use and manage the software
easily and effectively. Providing exceptional system support is
where the experience of the ESD Services Team shines.
Our ESD Service Team consultants are with you before, during,
and after the software implementation. Whether it is
performing a business process review, converting your legacy data,
providing user training, or providing support for that first
critical payroll or report card run, our consultants will be there
to make sure each step is accomplished efficiently and effectively.
Below are just a few of the services we can provide:
|
Pre-Implementation |
Implementation |
Post-Implementation |
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•
Gap Analysis
• Business Process Review
• Infrastructure Review |
•
Environment Configuration
• Software installation
• Business Process Design
• Data Conversion
• Software Configuration
• User Training
• Technical Training
• User Documentation |
•
Post-Implementation Reviews
• On-Site Key Date Support |
Just because your district is
“live” and using the ESD software, doesn’t mean our job is done.
With your annual maintenance contract you will continue to receive
the latest and greatest software updates containing new features and
processes. Any software updates required to accommodate changes in
Federal or State reporting are also included as part of your annual
maintenance. Additionally, our support desk is available to answer
your questions about the day-to-day use of the software. Often, you
will find that your questions are answered by the consultant who
supported your implementation and has intimate knowledge of your
processes. We also provide annual webinars to our supported
customers for those “once-a-year” processes like W-2s, Budget Roll,
Course Catalog Roll, and Scheduling.
Our services extend beyond consulting; “Development” is a
large part of our name and what we do. At ESD we have the
experience and the resources to everything from the smallest
district-specific customization to fully integrated sub-systems. We
are also experts in designing interfaces between our software and
other systems your district may be using. Whether your need is .NET
web services, XML, or flat files, we have the resources you need to
keep your auxiliary systems accurate and in synch with your ESD
software. |
